Pascal Van Cauwenberghe has an interesting post on the subject of trust: David Anderson on Trust. It covers a talk given by David Anderson “Building a high trust culture in your software engineering organisation” and summarizes some great thoughts on the tough subject of trust. A few items caught my eye: 
First, what is trust?
Trust is a chemicalWhat is trust? Trust, is amongst others, the presence of high levels of Oxytocin in the brain. Oxytocin has other effects too.
Trusting does not mean liking. It means that you’re willing to deal with each other without costly command and control, audits, written contracts. A handshake is good enough. We know that we’re true to our word.
Second, how can you build "high trust" within your group, team, org? Here are 12 simple tips from the post/discussion:
- Trust begets trust
- Be humble and respect the other
- Vulnerability disarms
- Apologize for poor results; take responsibility, even if you weren’t involved in the delivery of the poor results; promise better; deliver.
- Keep delivering, regularly, predictably.
- Deliver daily on your personal commitments; deliver daily or weekly on team commitments
- Demonstrate competence; rehearse and practice for perfect delivery
- Be transparent
- Encourage learning from failure
- Get rid of command & control
- Build up a reputation
- Define clear values and principles; let them guide decision making
Read more of the post here:
http://blog.nayima.be/2007/12/15/david-anderson-on-trust/
It's worth reading the complete post to get all context and details. Good stuff and I appreciate that Pascal Van Cauwenberghe took the time to share his thoughts and insights gleaned from the session.
Tags: Leadership, Building Trust, Honesty, Developing Trust, Integrity, Trust
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